Telikom PNG has improved its online SelfCare service to give its users the maximum customer service experience.
Telikom Chief Executive Office, Michael Donnelly, officiated at the re-launch today saying the company was trying to make customer experience and the interface with Telikom easier.
Donnelly said this was a critical part of Telikom’s turnaround plan.
The country’s telecommunications company, Telikom PNG, launched its refreshed SelfCare portal, which is an extension of it customer service.
Donnelly said Telikom is eager to increase customer engagement through online sales channels with customers able to self-serve when buying bundles, checking their credit usage or updating account details.
In the meantime, Telikom’s Marketing Division Manager, Xavier Victor, announced that effective as of September 1, payment systems for Telikom shops will shift from cash to electronic.
Victor also announced that the company is streamlining its operations in the National Capital District to the Telikom Rumana building.
Its business operations at the Vision City kiosk will be transferred to the Boroko and Waigani sales offices. During this time, the general public is urged to visit Telikom’s sales offices at these locations after August 31 for bill payments, product purchases or service enquiries.