All retail merchants charging additional fees to customers using Bank of South Pacific’s EFTPOS machines must be reported.
The advice from BSP says BSP card users are not to be charged extra fee for a service that is free.
BSP once again came out clear on its service charges to the customers.
The additional EFTPOS user charges by several merchants have raised questions and confusion amongst the customers.
BSP Regional Rural Manager NCD, Rolen Segodi, during a customer awareness session at EMTV’s office, explained that BSP doesn’t pay commission to merchants.
However BSP does charge a K50 monthly rental fee that subsidizes other costs like SIM card units for EFTPOS machines.
Segodi pointed out that most merchants who charge additional fees are within the rural area and in urban centers mostly the Asian-run shops.
Banking Education Officer Isa’ako Seneka said BSP will continue to roll out awareness on its charges to communities.
Customers have been urged to immediately report the extra fee charged cases, via the BSP call center on 3201212 or 70301212.
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