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NASFUND is working on transforming its member services

National Superannuation Fund (NASFUND) is set to improve its member services this year.

Charlie Gilichibi, NASFUND Chief Member Services, said the Fund is working on transforming its member services to benchmark world standards.

The announcement was made during NASFUNDs Regional Employer Conference in Port Moresby.

The NASFUND Regional Employer Conference saw over 450 employer representatives from 252 contributing companies attend.

Chief Officer Member Services, Charlie Gilichibi, said some of the member services initiatives that will be introduced to members in coming months include a smartphone App and SMS Alerts for Tracking of Applications.

The Call Centre and Branches will also be upgraded. This resolves members having to follow up on benefit payments and will greatly reduce the number of members queuing up at branches. He said it’s all about a shorter turnaround time and efficiency improvement.

Chief Executive Officer, Ian Tarutia, gave a presentation on the Fund’s 2016 Performance, highlighting the much published K283.47 million net profit and 7.25% interest credited to members.
For the 2017 outlook, Mr Tarutia said the Fund aims to maintain a positive crediting rate to members, grow its membership and seek quality as opposed to quantity in investments and service delivery.

The Regional Employer Conferences will also be held in Lae, Kokopo and Mt Hagen. NASFUND’s Business Development team is also embarking on an awareness campaign to keep contributing members informed on the services, products and operations of the Fund.

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