Airline operators have been called on to explain to traveling passengers, what laws cover their accommodation, when their flights are cancelled, or why passengers are denied boarding.
A concerned citizen, Silas Umaropi, says airline operators have to clearly explain because it seems normal, most times, passengers are told to find their own accommodation, or to sleep within the terminal areas.
“In many instances, I came across such incidents where several of my flights were cancelled with airline operators not providing accommodation which brought to question, who is solely responsible,”
“They should be able to accommodate us, the passengers because we are customers. Under the laws, passengers, once the tickets are purchased, are entitled to this,”
Another question was whether it was within the laws of the National Airports Corporation for passengers to use the terminal to sleep, and wait for their flights the next day.
“This is to NAC, is it legal or illegal?” he questioned.
The National Government through its transport department has been called on airline companies to clarify laws relating to cancellation of flights, or when passengers are denied boarding by airline operators.
“It is reoccurring here in Papua New Guinea simply because of our ignorance with nobody speaking out. With these airline operators then taking advantage,
My appeal to airline operators to help us because we are paying airfares which are very expensive compared to other countries,” he said.
What is lacking is the awareness to the people on laws governing this nation.
“The airlines know, but since people have remained silent on this, they take advantage,” he said.
EMTV News is yet to get a response from the airline operators, the transport department and the National Airports Corporation.