While the Pandemic has brought about border restrictions causing movements across states and countries to come to a halt. The Papua New Guinea Immigration and Citizenship Authority has embarked on a ‘house cleaning’ exercise by using the opportunity, to clean up all outstanding visa and passport applications.
A Special Committee has been formed as part of ICA ongoing efforts and commitment to restoring efficiency levels in providing PNGICA’s mandated services to the general public and all stakeholders.
The Committee has three months to clear the backlog of pending Visa applications, Permanent residence applications, Citizenship applications, Passport applications, and complete compliance clearances in the Visa and Passport Division; and the Compliance and Enforcement Division, respectively.
“This Committee will not only ‘clean up’ the backlog, but their work will also allow ICA to sustain far quicker service standards into the future. Our performance in all activities must continue to demonstrate to the PNG community that we are worthy of the trust they and the Government place in us,” explains Chief Migration Officer, Stanis Hulahau.
The Special Committee appointment follows after the most recent development in a series of departmental interventions taken as part of the ICA’s ongoing commitment to improving productivity& raising customer satisfaction.
This includes supporting the ICA’s recent announcement introducing new turnaround times for all Visa and Passport services. Passport processing time has been reduced from 15 working days to only 7 while new visa applications and visa renewals are reduced by 5 days.