With a focus on improving member services, superannuation provider, NASFUND, reopened its Boroko Client Centre in Port Moresby.
The new-look facility now includes seating for up to 90 members, with an aim to make its services more user friendly.
According to NASFUND Chairman, Hulala Tokome, the reopening of the Boroko Client Centre is a step in the right direction in making services more convenient for NASFUND Members.
The Chairman adds, “…this is in line with the Board’s vision to make NASFUND the first choice provider of superannuation services in PNG. In order to achieve this we need to balance the focus between enhancing our services to members and generating consistent returns. We want to assure members that their retirement nest egg is secure and growing. At the same time we want members to feel they are getting valued added services while they are actively contributing.”
His sentiments echoed by NASFUND CEO, Ian Tarutia, who also outlined some innovations that the fund would be undertaking.
“…members and employers can expect ramped up services from the second half of 2017:
- 24 hours turnaround to member enquiries;
- 24 business hours (3 days) turnaround for all benefit payments;
- member portals via smartphone app and online service to increase distribution reach;
- employer online portal to increase distribution through authorised employer representatives;
- employer contributions portal – where employers upload and curate files before submitting and making payments online without having to deposit cheque payments;
- electronic workflow to increase internal efficiencies with digital files being moved around instead of paper documentation directly from branches to head office then to Fund Admin;
- voluntary contributions, deducted fortnightly and remitted monthly;
- revitalised call centre – where all enquiries from members can be directed without visiting a branch.”
For more information, visit the Nasfund website.