The new queue management system, launched today by MVIL, is part of the organisation’s customer service improvement initiative.
The management system is not new technology. It has been used in the market by many businesses, both local and international.
MVIL’s move comes after increased customer pressure for improved and efficient services.
Head of MVIL, Joe Wemin, hopes the new system brings more customer satisfaction.
Wemin said MVIL has seen an increase in its client base. Vehicle registration tops the list of claims received by MVIL on a daily basis.
MVIL, over the years, has worked on improving its business.
But there is still more to be done to address the issue of outstanding claims.
The first customers to use the service today were pleased with the smooth flow of service.