Westpac has continued the first phase of its nationwide engagement program with Face-to-Face February, marking a month of on-the-ground visits.
The on the ground visits are focused on strengthening customer relationships, deepening regional understanding and reinforcing Westpac’s long-term commitment to Papua New Guinea as its history stems back to providing banking services in the country for more than a century.
Involving teams from Retail, Commercial & Corporate Banking, Global Transaction Services and Financial Markets, this program enables more connected conversations and ensures customers receive consistent, coordinated support across their banking needs.
During February, Westpac teams spent time in Port Moresby and provincial centres including Wewak, Lae, Mt Hagen, Alotau, Kimbe, Kokopo, Madang, Tabubil and Kiunga, engaging directly with customers, businesses, community partners and industry stakeholders. In Port Moresby, teams connected with customers across multiple locations.
Head of Westpac PNG Commercial & Corporate Banking, Patrick Wright said Westpac’s national engagement program reaffirms their priority of staying close to customers and supporting their businesses where it works best for them.
“By spending time with customers in their own environments, we continue to strengthen our understanding of what matters most to them and how we can continue to support their growth in practical and sustainable ways,” Mr Wright said.
The program provides an opportunity for Westpac to listen, learn and connect, gaining first-hand insight into the operating realities of customers across diverse markets and regions. These insights will continue to inform how Westpac supports customers across the country, as the bank remains focused on showing up consistently, building trusted relationships and delivering meaningful, long-term value.
