Nambawan Super Limited (NSL) officially opened its newly relocated and upgraded Madang Branch, marking another milestone in the Fund’s commitment to improving services for its members across the country.
NSL CEO Paul Sayer said, “this relocation is part of NSL’s larger Branch Relocation and Expansion Project that aims to bring services closer to Members’ doorsteps while also improving on the quality of services and facilities provided.”
“All our new and relocated Branches have been upgraded to improve Members’ experience and ensure our staff have everything they need to deliver high-quality services.”
“Through this exercise, we want to ensure that we can provide a standard welcoming look and feel across all our 22 Branches nationwide so that our members receive the same level of high-quality service wherever they are.”
“The new location of the NSL Madang Branch is conveniently close to schools, Government offices, key state institutions, local and private businesses that employ our hardworking members. It will also serve Members such as Teachers, Health Workers and other Members who travel into Madang town to run their errands.”
“Society, a private interview room and a separate training room that can accommodate up to 8 members. Our team will use this facility to deliver targeted member training on site, including our Free Financial Literacy Program, Retirement Counselling and general product and service awareness sessions. The branch is equipped with air-conditioning and a backup generator to ensure business continuity and provide a comfortable experience for NSL members who live and work in Madang Province.” Sayer stated.
“We plan to further upgrade the Madang Branch by introducing a ticketing system, a self- service kiosk, and a solar system to support our backup services as part of our Environmental, Social and Governance initiative. The ticketing system and self-service kiosk will be piloted in Madang before being implemented at other Branches under the Branch
Relocation and Expansion Project, which will continue through 2026.”
“As PNG’s longest-serving and most trusted Superannuation Fund, Nambawan Super is proud to continue serving our members as they support the social and economic development of the Country across both the Public and Private sectors.
The Madang Branch, previously located within the Post PNG Office, has now been relocated to the Fenske Aben Building along Modilon Road.
