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March 7, 2021

PPL Opens 24-Hour Hotline For Customer Grievances

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PNG Power customers can now expect better and efficient service with the opening of a new 24-hour National call centre.

The call centre in Port Moresby was opened this afternoon. This K300, 000 investment is aimed at keeping PNG Power customers informed.


PNG Power’s national call centre is located within the CHM Corporate Building at Gordons.

Witnessing the opening of the call centre were the PNG Power Board of Directors, company CEO John Tangit, the whole management team of PPL and staff members.


Mr Tangit commended his team for this achievement to keep up with challenges in meeting customer needs.


Tangit said the new centre is tailored to meet the needs of customers and PNG Power’s capacity to meet those needs.


PPL management received praise from the board as well as a challenge to meet the government’s expectations. The new centre was then opened for a short tour.


The call centre will provide 24-hour service for customers experiencing power problems and the numbers to call are (Digicel) 7030800, landline 303 6100 and (Bemobile) 76325272.


All calls will be charged; however, PNG Power is working on meeting the 20% mark up so calls can be made free.


PPL has assured its customers of an 80 per cent guarantee that their queries will be answered.


All calls made will be assessed and dispatched for customer feedback and information.

The call centre houses 2 branches: the call centre itself and the business centre for Port Moresby customers.


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