Nambawan Super today announced to members and stakeholders that it now has a unified Call Centre number, 1599 for all telecom operators.
1599 replaces all its previous call centre numbers.
Chief Manager Member Services, Charlie Gilichibi, said this improvement is part of Nambawan Super’s digital transformation program to provide better services to its members.
Since the opening of the Nambawan Plaza in July this year, Papua New Guinea’s largest superannuation fund, Nambawan Super Limited, continues to strive for improvements to better its services to its 160,000 members nationwide.
The new unified Call Centre number, 1599, replaces all previous call centre numbers including Telikom’s 309-5311, Digicel’s 7333-7777 and Bmobile’s 7611-2222. It ensures members easily remember one call centre number that’s localized to each network operator and will not incur interconnection costs.
Head of Project Management Office and Information Technology, Presley Semi, said with this IT based solution, the call centre service is now standardized.
Mr Gilichibi explained that Nambawan Super has a state-of-the-art call centre that exceeds international benchmarks by responding to calls within 5 seconds.
The Call Centre gets about 1,000 calls in a day. Mr Gilichibi said the deployment of 1599 further improves Nambawan Super’s standing as a truly customer focused organisation.