PNG Power, a State Owned Entity, is now rolling out the Easipay System to Manus for the first time.
This gives PNG Power customers in Manus full purchasing power. It also brings to an end the use of the old credit meter billing system.
PNG Power is changing old credit meters in Manus and replacing them with Easipay meters to make electricity service accessible and customer friendly.
A new Easipay customer, Noel Bul, said the new system is better because consumers have had issues with the old credit meters with electricity bills soaring sky high and consumers finding it difficult to settle the bills.
The project started on September 19 and PPL wants to ensure all customers are converted to Easipay.
Manus has over 1,200 customers and PPL has a target to install Easipay meters for all.
Customer Mr Bul also encouraged customers to have the new meters installed.
PPL Manager Lorengau, Brian Masange, said a notice was issued to customers and he was happy to note many of them are settling their outstanding bills in order for Easipay meters to be installed.
PPL Lorengau has recovered more than K500,000 in September 2016 alone.
“Easipay is a win-win situation for both PPL and customers so let’s work together and have this Easipay rollout become a success,” Mr Masange said.
PPL Lorengau has been on manual billing system for many years and customer data update with PPL National Office (Port Moresby) was not done in real time.
All customer meter readings, payments, new customer forms, receipt schedules and bill updates were done manually and took more time, leaving many customers frustrated in such cases where they settled their bills but still received outstanding notices.
PPL Easipay Administrator, David Kruga, brought an end to this issue for Manus customers by establishing a new network connection between PPL Lorengau and National Office. From now on, all information updated in Lorengau will be updated in all systems in real time.
The rollout is expected to be completed at the end of October.
1 comment
Mendi town needs to have Easy Pay system be installed by PNG power is long overdue. Current meter reading and change bills is very unreliable and accumulated bills are hard to settle. and power disconnect and causes inconvenience. With Easy pay we will manage it very well and more convenient for some customers.