Business News

Digicel Upgrades Customer Service with Latest Technology

Telecommunications Company, Digicel is upgrading its customer service, withthe latest digital technology.


The first of several latest customer service devices were showcased atthe launching of an outlet in Down Town Port Moresby on Tuesday.

Digicel Pacific’s Head of Retail, Damian Berne said outlets aroundthe country will be upgraded as well, and most user friendy devices will be delivered and installed where appropriate.


“We are undergoing a number of upgrades to each outlet depending onthe location,” said Berne.

Some ofthe items expected to be installed in shops include digital phone selector and top up kiosks.


Efficient Customer service is constantly being upgraded as well, with staff undergoing various trainings.


The team of people that we have isthe best we have inthe business. They’ve gone through extensive training over a number of causes mainly services based and related to demonstrate that product and provide better customer services,” said Berne.


It was also added that most ofthe latest brands of phones, and ther gadgets found inthe recently opened shop will soon be sold in outlets aroundthe country.

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