With Alotau preparing for international flights direct from Brisbane-Australia, it is important that airline staff also set standards at the main entry point.
Air Niugini Alotau Port Manager, Robin Taman spoke of plans to improve services to meet tourist demands in response to questions how Air Niugini Alotau will be prepared for this shift.
Although in his tenth week since his appointment as Port Manager, Mr Taman is determined and confidently told EMTV News that, this will begin with airport staff.
He said Air Niugini will work closely with airline operators and authorities to ensure the national government’s Tourism Zone Support Initiative Programs are achievable.
“We must maintain the image. In terms of dressing and how we handle customers, because the first people tourism see is us at the airport. Not only Air Niugini, but other airlines operators, National Airports Corporation and everyone who operates at the airport,”
Morale and ethical principles are vital as this will boost staff performance. With the disciplinary measures put in place, this will set standards in the workplace.
And Mr Taman is confident, Air Niugini Alotau staff will deliver their best.
“What we do is very important. How we meet the requirements of the passengers on their arrival and departure and our passion to do things,” he said.
The staffs thanked Mr Taman for his leadership in ensuring that the environment is conducive to work in.
Airport Supervisor, Sarah Kimmins said that they are happy to work alongside Mr Taman as he has connected all of them and they are happy putting their effort in their call of duties.
“We are ready to make work the plans of the national government,” she said
Air Niugini as an airline operator, will work with the tourism industry to ensure that outcomes are delivered.